With a population of approximately 140,000 people over 5,029 square kilometers, Gippsland Water provides water services to nearly 65,000 properties and wastewater services to around 58,000 properties including the dairy, energy, and pulp and paper industries.
When faced with an upgrade of their 15 year old Tait Communications equipment, they turned to CommSite, their maintenance contractor, to provide them with a solution that would enable them to continue delivering reliable, high-quality water, wastewater and waste recovery services to their domestic and commercial clients.
As their sites were spread in remote locations across a large area in Victoria, improved safety and communications flexibility were at the top of the list of priorities for Gippsland Water. CommSite, being experts in supplying and installing unified critical communications solutions, were able to deliver a system to Gippsland Water which would complement their customer service delivery systems perfectly.
CommSite provided Gippsland Water with a Tait DMR Tier 3 trunking solution with call flexibility, improved worker safety with a built-in GPS tracking system, and long-term value with DMR open-standards technology. Gippsland Water was happy to reinvest in Tait quality.
Gippsland Water also invested in the Crosswire software application from Logic Wireless, which is a vital part of the solution. As well as providing location services, it also provided voice dispatch, call logging, text messaging, voice recording and cross patching.
Peter Skeels, Gippsland Water General Manager Operations says, “Updating our voice radio network to the Tait Tier 3 digital trunking radios with the Logic Wireless Crosswire software application has delivered added safety functionality, that will assist in emergency response, and complements our customer service delivery systems”.
Read the Gippsland Water case study to learn about the full solution provided by Commsite and Tait.