DELIVERING CUSTOMER SERVICE IN A CHALLENGING ENVIRONMENT
Utility companies are constantly challenged to provide cost effective, safe and reliable distribution of power, gas, and water services. Tait offers Utility specific solutions to keep workers safe, and keep the lights on. Unified Critical Communications bridges radio with WiFi and cellular networks, connecting all users within the organization to one mission critical system.
Making Every Journey Matter
Transport agencies are under constant pressure to deliver growth in passenger numbers and ridership, promote greater staff and passenger safety, to develop new and improved services that enhance the customer experience, and to do this using the same or fewer resources. A key component to this is having the right unified communications system in place – one that provides the capacity to handle growing and diverse voice and critical communication needs, integrates and streamlines on board vehicle systems to improve operational efficiency and empowers the workforce, wherever they are, to deliver exceptional levels of customer service. Continue Reading
In the past couple of weeks, we showed you a demonstration of our new PTT app and a prototype of our Seamless Roaming integration. These are just the beginning for UnifyVoice, however, and there numerous exciting features on the way.
The primary goal with many of these developments is to keep users’ eyes up. When an emergency is happening, you cannot afford a few seconds to look down at your phone.
- Quick Unlock of Smartphones: Mission-Critical users often tell us that they have trouble unlocking their phone with a lengthy pass code. This requires more time with their eyes down on a... Continue Reading
Today we get to share one of the most exciting prototypes we have developed at Tait. We’ve spent a lot of time with some of our customers, working to develop something that exceeds their expectations.
Many of our users carry both a smartphone and a portable radio, and we have brought them together in a unique and exciting way through UnifyVoice Seamless Roaming. Tait innovation has brought communications together to form a network of networks, giving users the best possible coverage.
Smartphones are great for their broadband data capabilities, but because they... Continue Reading
The new UnifyVoice smartphone app from Tait Communications connects users who do not have radios to the Mission Critical network.
For instance, many back-office administrative users or off-duty officers aren’t always on the front line, and therefore they don’t have radios all the time. This means they can’t always hear what’s happening on the street, or communicate with dispatch and groups of users when necessary.
Tait now offers a solution in the form of a smartphone application that offers instant group and individual communication, connecting... Continue Reading
Critical communications is no longer voice-only. Often, it includes integrated systems and rich data applications. Choosing the right network and tools for your critical operations has become even more complex.
Comms Connect Sydney 2014 Event Details.
Date: 18-19 June 2014
Location: Australian Technology Park, Sydney | Australia
Booth numbers: 6 & 13
For the latest updates remember to follow us on Twitter @TaitRadio.
Be in to win a $300 travel voucher! Stop by booth #6/13 to find out how!
Nexion and Logic Wireless will be joining with Tait in a combined booth to present a... Continue Reading