By Judd Cain, Executive Vice President, Managed Services.

Can you spot the key word in this definition?

“Managed Services is the proactive management of an IT asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.”  International Association of Cloud & Managed Services Partners

Okay so that was easy. It’s “proactive” – an obvious thing to mention from an IT... Continue Reading