DELIVERING CUSTOMER SERVICE IN A CHALLENGING ENVIRONMENT
Utility companies are constantly challenged to provide cost effective, safe and reliable distribution of power, gas, and water services. Tait offers Utility specific solutions to keep workers safe, and keep the lights on. Unified Critical Communications bridges radio with WiFi and cellular networks, connecting all users within the organization to one mission critical system.
87% of surveyed utilities agree: Communication downtime is severely damaging to operations, and customer service is of critical importance
– 2017 Tait Customer Research Survey, TechValidate
Tait has significant experience delivering small, medium, and large-scale projects and understanding the needs of both systems solutions providers and utility operators, and we work closely with utility stakeholders to identify and meet requirements. As a result, we’ve developed Unified Critical Communications solutions that help to maintain network reliability, ensure safe and reliable field staff communications, and provide you with the tools to look after your network investment.
For more information on how Unified Critical Communications can support Utilities to deliver customer service in a challenging environment, download our free Unified Critical Communications for Utilities brochure here.
Explore the ways Tait expertise is Unifying Critical Communications in this interactive customer scenario animation. See how a team spread across multiple locations works to respond to these various scenarios, collaborating by using a mix of voice and data across radio, WiFi, and cellular technologies.