Unified Critical Communications for Public Transport

Making Every Journey Matter

Transport agencies are under constant pressure to deliver growth in passenger numbers and ridership, promote greater staff and passenger safety, to develop new and improved services that enhance the customer experience, and to do this using the same or fewer resources. A key component to this is having the right unified communications system in place – one that provides the capacity to handle growing and diverse voice and critical communication needs, integrates and streamlines on board vehicle systems to improve operational efficiency and empowers the workforce, wherever they are, to deliver exceptional levels of customer service.

With significant experience delivering large scale projects and understanding the needs of both systems solutions providers and transport operators, Tait works closely with public transportation stakeholders, identifying requirements and meeting them within a specified framework. It is this method which has led us to developing DMR solutions for the public transport industry that improve passenger and staff safety, ensure customer satisfaction, and deliver new services to maintain or increase ridership numbers.

Passenger and Staff Safety

To respond more effectively to life threatening events, traffic accidents, passenger and pedestrian injury or criminal activity, transport operators need an effective way to facilitate communications between vehicle and command centers. This gives staff the maximum possible situational awareness to respond appropriately.

UnifyVehicle takes your existing, trusted mobile voice communications and reinforces them with access to additional carriers. In addition to radio networks, UnifyVehicle can utilize GSM, 3G, 4G/LTE, and Satellite, expanding your effective coverage area and maintaining more reliable real-time voice communications between vehicle, staff on the ground and command centers.

Customer Satisfaction

Growing populations are placing increasing demands on transport providers to maintain the best possible services in terms of speed, reliability, flexibility and comfort. Solutions to this increasingly involve the integration of a range of alternative modes of transport and the need to cope with the diversity of “extra” traffic this entails on the roads, rails, cycle tracks and in the timetables. As operators will need to communicate with more vehicles, more often, the requirement will be for a reliable, high capacity digital radio network that efficiently delivers both the required voice and data.

Tait DMR is a digital communications platform that delivers commercial and safety benefits for mission critical users. With the capability to carry both voice and data, Tait DMR gives you a powerful combination of flexibility, control and resiliency. Tait DMR products adhere to the DMR Association’s open standards, ensuring interoperability with other compliant equipment.

Delivering New Services

To cope with increasing demands and have the flexibility to develop and deliver new services tailored to the needs of the passenger and the business, transport operators need the capability to deploy the full range of new vehicle technology. In the move to IP connected vehicles, UnifyVehicle becomes the key platform and critical communications hub, with direct digital connection to the vehicle network, on-board services and ITS systems. The LTE and WiFi connectivity and computing power provide a clear platform and pathway for future growth in services.

Communications capability can be extended beyond the radio system, connecting to staff on the ground with smart devices. Tait UnifyVoice joins radio, WiFi and cellular with Push-to-Talk (PTT), connecting both radio and smartphone users into a secure and auditable unified critical communication system. It provides a choice of end-user devices that are familiar and are aligned to the user’s job function. This enables on the ground staff to talk directly to individual vehicles, routes, depots and increasingly WiFi enabled garages and other personnel wherever they are, offering a level of functionality normally only available in despatch department and teams.

By enabling location data of people and vehicles, as well as having integrated text and picture capability, it offers a location service in the hand, providing real-time integrated, secure and auditable access to those on the ground to provide essential insight for clearer and more rapid situational analysis.

Customer Evidence verified by TechValidate.

Download the full brochure, Unified Critical Communications for Public Transport, and find out more about the Tait solutions for transportation agencies.

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